Chai

Fulfillment & Shipping

We provide free shipping for USPS orders $75+. 

Ministry of Scent offers shipping to the United States through USPS Ground Advantage and UPS. We process and ship orders within 1-4 days, major holidays excluded. If you have any questions or concerns, please contact us at orders@ministryofscent.com

We do not ship on Sundays; Sundays are not included in our shipping window.

We are not responsible for lost or stolen packages. We will not provide replacements or refunds for lost or stolen packages. If you have a risk-prone address, we recommend you send to a safer locale.

First-time orders $125+ and all orders $200+ will be shipped with signature confirmation to ensure safe delivery. Customers may request "no signature confirmation" in the Order Note section of the Shopping Cart page, at their own risk. If the item is stolen after tracked delivery, the order cannot be refunded or replaced. 

We cannot file claims or be held responsible for orders that have been designated as "delivered" by UPS or USPS (and/or signed for by recipient). We can file claims for orders that have be designated as "lost in transit" by UPS or USPS. 

*Ship times vary. All products ship from California, shipments can take up to 5 business days to the East Coast. 

Returns

We do not accept returns of perfumes, simply because perfumes can't be resold once they've been opened and used. We encourage you to order samples before purchasing full bottles of perfume. And here's the good news — with every sample purchased, we'll send you a coupon code that allows you to redeem the cost of the sample and sample shipping if you buy a full bottle of the fragrance you tried (in other words, you get $10 off).

Please contact orders@ministryofscent.com if you have a question or issue related to your order or shipping.

Sample Orders

Samples are designed to help you evaluate scents you might want to later purchase as a full bottle. You may order one sample per fragrance, up to 15 total in a single order. Samples are non-refundable.

For sample orders, please check your packing slip for a special code that will allow you to redeem the price of samples and sample shipping when purchase full bottles of the scents you sample ($10 off full bottles).

Complimentary Samples

We provide complimentary samples with $75+ full bottle purchases. You may request up to 3 samples with any qualifying order. Please use the Order Note section on the Shopping Cart overlay to let us know which complimentary samples you would like. We'll try to provide the scents you've requested, but substitutions may occur if items are out of stock.