Shipping & Returns

Fulfillment & Shipping

Ministry of Scent offers shipping to the United States through USPS Ground Advantage and UPS. We ship orders within 1-3 days, major holidays excluded. If you have any questions or concerns, please contact us at orders@ministryofscent.com

We are not responsible for lost or stolen packages. We will not provide replacements or refunds for lost or stolen packages. If you have a risk-prone address, we recommend you send to a safer locale.

First-time orders $125+ and all orders $200+ will be shipped with signature confirmation to ensure safe delivery. Customers may request "no signature confirmation" in the Order Notes section of the Shopping Cart page, at their own risk. If the item is stolen after tracked delivery, the order cannot be refunded or replaced. 

We cannot file claims for orders that have been designated as "delivered" by UPS or USPS. We can file claims for orders that have be designated as "lost in transit" by UPS or USPS. 

Order type	Shipping Method	Cost
Orders under $75	UPS Ground*	$10
Orders $75 and over	UPS Ground*	Free
Samples-only Orders (including Sample Sets)	USPS*	$5

 

*Ship times vary. All products ship from California, shipments can take up to 5 business days to the East Coast. 

Returns

We do not accept returns of perfumes, simply because perfumes can't be resold once they've been opened and used. We encourage you to order samples before purchasing full bottles of perfume. And here's the good news — with every sample purchased, we'll send you a coupon code that allows you to redeem the cost of the sample and sample shipping if you buy a full bottle of the fragrance you tried (in other words, you get $10 off).

Please contact orders@ministryofscent.com if you have a question or issue related to your order or shipping.

Sample Orders

Samples are designed to help you evaluate scents you might want to later purchase as a full bottle. You may order one sample per fragrance, up to 15 total in a single order. Samples are non-refundable.

Complimentary Samples

We provide complimentary samples with a full product purchase. You can expect at least 3 samples with any qualifying order. If there are specific scents you'll like to try, please let us know in your order comments or by replying to your order confirmation email. We'll try to provide the scents you've requested, but substitutions may occur.